• Anonymity and Privacy: Our portal has a well-defined privacy policy to ensure the anonymity and privacy of our customers during online transactions.
  • Reviewing Privacy Policy: We urge all customers to review our privacy policy before ordering medicines on our portal.
  • Terms and Conditions: During the final transaction, customers will be reminded that by agreeing to pay, they accept the terms and conditions outlined in our portal’s privacy policy.

Policy for Collection and Sharing of Customer Information:

  • Stringent Information Policy: We have a stringent policy for collecting and sharing customers’ private information to maintain their confidentiality.
  • Official Use: Information collected, such as name, age, email ID, phone number, and address, is used solely for official purposes.
  • Secure Storage: Personal and confidential information, including debit/credit card numbers and OTPs, is securely stored on our servers to facilitate the buying process.
  • Limited Sharing: We do not engage in unauthorized sharing of customer information with entities, vendors, wholesalers, or third parties. Information is used solely to provide efficient customer service.

Registration and Newsletter Subscription:

  • Optional Registration: Customers have the choice to register or not on our portal for purchasing medicines.
  • Newsletter Subscription: Email IDs are collected for sharing our weekly newsletter, providing updates on available and upcoming medicine brands, as well as offers and discounts.
  • Purpose of Newsletter: Newsletters share information on offers, new arrivals, discounted brands, and periodic offers to notify customers.
  • Non-Spam Usage: Email IDs are not used for sending unauthorized or spam emails. Customers are advised to check their spam folders if suspicious email settings are enabled.

Online Transactions and Cookie Policy:

  • Efficient Online Transactions: Online transactions occur through a fast and secure payment portal protected by an SSL gateway, ensuring faster processing and authentication.
  • Cookie Policy: The use of cookies on our portal enhances browsing speed and checkout process efficiency. Customers can choose to agree or disagree with the cookie policy.

Refund and Cancellation Policy:

  • Cancellation Deadline: Products ordered online can be canceled within 7 days, regardless of domestic or international location.
  • Exchanges: Product exchanges can be requested, and our executives will physically verify and exchange the product.
  • Refunds: Cash refunds are not provided; instead, refunds are processed online and directly credited back to the customer’s account.

Sharing Reviews:

  • Optional Review Sharing: Customers may choose to share their experiences, including medicine usage, brand selection, dosage, payment process, and overall checkout experience.
  • Encouraged Feedback: Customers are encouraged to share their experiences, but it is not mandatory to protect anonymity.