GenericPainRelief allows customers to cancel their orders under certain conditions. We encourage customers to read our cancellation policy to understand the rules of cancellation.

How to cancel an order

To cancel an order, customers can either:

  • Log in to their account and cancel the order online.
  • Call our customer care team and request a cancellation or Via Live Chat and Email.

When requesting a cancellation, customers must provide a reason for the cancellation.


Once a cancellation request is received, we will review it to determine if it meets the conditions of our cancellation policy. If the cancellation request is approved, we will issue a refund to the customer.

Refunds will be processed within 7 working days of the cancellation request being approved. Refunds will be made to the original payment method used to purchase the order.

What is not refunded

The following items are not eligible for refunds:

  • Taxes and customs duties
  • Shipping charges
  • Products that have been used or damaged
  • Credit Card Processing Fees.

When does the cancellation policy apply?

The cancellation policy applies to all orders placed on the GenericPainRelief website. The following are some of the conditions under which customers can cancel their orders:

  • The product is out of stock.
  • The customer has not the order.
  • The customer has received the wrong product.
  • The product has been tampered.
  • and many more.

Please note:

  • The cancellation policy is subject to change at any time without notice.
  • The cancellation policy does not apply to orders that have already been shipped.

If you have any questions about the cancellation policy, please contact our customer care team.